Emergency Water Damage Restoration in Toronto
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Emergency water damage restoration
Water coming into your home right now? Call (647) 428-0007. Our technicians are IICRC WRT certified (Water Damage Restoration Technician, under the IICRC S500 standard), and CSG is a licensed Building Renovator. We get to you fast, stop the damage from spreading, extract the water, dry the structure and document everything for your insurance claim. We bill your insurer directly through Xactimate, the same estimating platform adjusters use, and we work with all insurers.
Anywhere in Toronto, we aim to be on site within 60 minutes during our service hours, Monday to Friday 9am to 8pm and Saturday 9am to 4pm. Our crews arrive with our own extraction and drying equipment, so drying starts on the first visit. Outside service hours, leave a message or send the form below and we’ll call you first thing.
Water coming in right now? What to do first
- Stay out of standing water if the electrical panel is in the same area. Don’t go in. Call us, and call Toronto Hydro if the power needs to be cut at the meter.
- Stop the source if you safely can. For a burst supply line, close the main water shut-off. There is nothing to shut off for a sewer backup or storm flooding.
- Don’t pump out sewage yourself. A sewer backup is Category 3 water and carries pathogens. It needs containment and protective equipment, not a shop vac.
- If sewage is coming up through a floor drain, call 311. The City can check whether the blockage is in the municipal sewer rather than your own pipes.
- Photograph everything before anything moves. Wide shots, close-ups, and the water line on the walls. We document the rest for your insurer.
- Move what you safely can off the wet floor: documents, electronics, rugs.
Then call. Mould can start growing in wet drywall, carpet and insulation within 24 to 48 hours, so how fast drying starts largely decides what the claim ends up costing.
What our emergency water damage service covers
Most of the damage is water you can’t see: wicked up into drywall, trapped under flooring, and soaked into the bottom of the wall framing. Our job is to find all of it, get it out, and get the structure dry.
Emergency water extraction
Truck-mounted and portable extractors remove standing water and pull water out of carpet and pad. Water removed as liquid doesn’t have to be evaporated later, so fast extraction shortens drying considerably.
Moisture mapping
Moisture meters and thermal imaging show how far the water travelled inside walls, floors and framing. That decides what can be dried in place and what has to come out, and it is the evidence your insurer relies on.
Structural drying and dehumidification
Air movers and commercial dehumidifiers dry the structure to a measured target. We take readings on every visit and leave the equipment running until materials are back to a dry standard.
Removing wet materials
Saturated drywall, insulation and carpet pad that can’t be dried are removed, usually with a flood cut above the water line, so mould has nowhere to hide.
Cleaning, sanitising and odour control
Affected surfaces are cleaned and treated with antimicrobial products. After a sewage backup this step is essential.
Our water damage services
Each kind of water damage needs a different approach. Pick the one that matches what happened.
Emergency Plumbing
Our own licensed plumbers fix the leak, then the same team extracts and dries.
Water Damage Cleanup
Water removed, wet materials taken out, surfaces sanitised and the structure dried.
Flood Damage Restoration
Floodwater from storms and overland flooding, handled as contaminated water from the start.
Water Damage Repair
Drying, removal and repairs by one licensed team, from wet to finished.
Sewer Backup Restoration
Sewage contained, removed and disinfected by a crew in protective equipment.
Basement Flood Restoration
Floor drain backups, sump failures and seepage: pumped out, cleaned and dried.
Emergency Water Extraction
Pumps and extractors on the truck, so standing water comes out on the first visit.
Storm Damage Restoration
Rain, ice dams and sump failures: the water inside your home, dealt with.
What are the 3 categories of water damage?
The IICRC S500 standard sorts water by how contaminated it is, and the category decides how the job has to be done.
- Category 1, clean water. A burst supply line, an overflowing sink, a failed appliance hose. Often dried in place if work starts quickly.
- Category 2, grey water. Dishwasher or washing machine discharge, a toilet overflow without feces. Porous materials are often removed.
- Category 3, black water. Sewer backup, overland flooding, a toilet overflow with feces. Porous materials it touched are removed, and the area is contained and sanitised.
Clean water left standing for two or three days can turn into Category 2 or 3 as bacteria grow. Another reason speed matters.
Our process, from your call to a dry structure
- Call and dispatch. We ask what happened, where the water came from and whether the power is safe, then send a crew.
- Inspection. Moisture mapping, water category, and how far the water has spread.
- Containment and safety. Power isolated where needed and affected areas contained, especially for sewage.
- Extraction. Standing and absorbed water removed.
- Drying and monitoring. Equipment placed and readings taken on every visit until materials reach a dry standard.
- Documentation and handover. Photos, moisture readings and drying logs recorded in Xactimate for your insurer. Once the structure is dry, we can carry out the repairs as well, so one team takes the job from wet to finished.
How much does emergency water damage restoration cost in Toronto?
Cost depends on what got wet, how contaminated the water was and how long it sat. Typical ranges:
| Situation | What’s involved | Typical cost |
|---|---|---|
| One area, clean water, caught early | Extraction, drying, dehumidification | $1,500 – $3,000 |
| Several rooms, clean or grey water | Extraction, drying, antimicrobial treatment, wet drywall removed | $3,000 – $5,500 |
Grey water, sewage and whole-floor losses are priced after inspection, because what has to come out depends on what we find inside the walls. For insured claims, the estimate is written in Xactimate so it lines up with how your adjuster prices the claim, and we bill the insurer directly.
See our full Toronto water damage cost guide for Canadian price ranges by job, cost per square foot and what insurance usually covers.
Does insurance cover water damage in Ontario?
Most Ontario home insurance policies cover water damage that is sudden and accidental: a burst pipe, a failed appliance hose, a water heater that lets go. Slow leaks and long-term neglect usually aren’t covered. Sewer backup and overland flooding are often separate add-on coverages, so check your policy.
Call your insurer to open a claim as soon as you can, but don’t wait for the adjuster before drying starts. Insurers expect you to limit further damage, and waiting usually makes it worse.
For insurance adjusters and property managers
- IICRC S500-compliant water mitigation
- Estimates written in Xactimate
- Direct billing with all insurers
- Moisture maps, daily readings, drying logs and photos for every job
- On site within 60 minutes anywhere in Toronto during service hours
Plumbing and water damage, one team
CSG has its own licensed and insured plumbers across Toronto. When a pipe bursts or a drain backs up, the same company fixes the plumbing, extracts the water, dries the structure and documents it for your insurer, so you aren’t waiting between a plumber and a restoration company. See emergency plumbing.
Condo water damage
In a condo, water rarely stays in one unit. A leak from the suite above, a failed riser or a balcony door can affect several units, and responsibility is split between owners, the corporation and their insurers. CSG is condo-board approved and works within building rules on access, elevator bookings and working hours.
After it’s dry: stopping it happening again
Once the structure is dry, our plumbing team can tell you whether a backwater valve or a sump pump would prevent a repeat, and install it. Since May 2026 the City of Toronto’s Basement Flooding Protection Subsidy Program covers 80% of eligible work, up to $6,650 per property, including backwater valves and sump pumps. For a smaller clean-water spill you’re handling yourself, our guides on cleaning a concrete basement floor after a flood and getting rid of moisture in a basement walk through it.
Where we work
Our 60-minute response covers all of Toronto. We also take jobs across the GTA, and we’ll give you an honest arrival time on the phone.
Water in the house right now? Call (647) 428-0007. Or send photos of the damage and we’ll call you back.
We aim to be on site within 60 minutes anywhere in Toronto during our service hours, Monday to Friday 9am to 8pm and Saturday 9am to 4pm. Elsewhere in the GTA we’ll give you an honest arrival time on the phone.
Yes. Our technicians are IICRC WRT certified, the Water Damage Restoration Technician certification under the IICRC S500 standard, and CSG is a licensed Building Renovator. S500 is the industry standard for water damage restoration: how water is classified, how structures are dried, and when materials have to be removed.
Yes, with all insurers. We write estimates in Xactimate, the platform insurance adjusters use, and document moisture readings, photos and drying logs for your claim.
Usually, if the damage is sudden and accidental, such as a burst pipe or a failed appliance hose. Gradual leaks usually aren’t covered. Sewer backup and overland flooding are often separate add-on coverages, so check your policy or ask your broker.
Most structural drying takes about three to five days, depending on the materials, the water category and how quickly drying started. We take readings on every visit and keep the equipment running until materials reach a dry standard.
Mould can begin growing in wet drywall, carpet and insulation within 24 to 48 hours. That’s why extraction and drying should start as early as possible.
Yes, if we handled the emergency. Once the structure is dry, we can carry out the repairs too as a licensed Building Renovator, working from the same Xactimate estimate. We don’t take repair-only jobs after another company’s emergency work.
Yes. CSG has its own licensed and insured plumbers across Toronto. We fix the leak, then extract the water and dry the structure in the same visit, and we install backwater valves and sump pumps to prevent a repeat.
Ask us whether a backwater valve or a sump pump makes sense for your home: our plumbing team installs both. Since May 2026 the City of Toronto’s Basement Flooding Protection Subsidy Program covers 80% of eligible work, up to $6,650 per property.
We Make All Types of Renovation Simple
We are qualified to do work in all renovation services in Toronto and GTA.
CSG Renovation is a company that offers quality service and 100% customer satisfaction. We make legal basement renovation, office and commercial renovation, townhouse and condo renovation, residential home renovation simple, with our qualified team we take pride in taking care of all your renovation needs under one roof.
FAQ
It’s a professional service that removes excess water, dries out affected areas, cleans and disinfects, and restores your property after flooding, leaks, or burst pipes. The goal is to return your home or business to a safe, pre-damage condition.
You might want to reconsider finishing a basement if there are serious structural issues, excessive moisture problems, or if the basement regularly floods. We can help you identify these problems and provide a professional assessment of the feasibility of your renovation.
Typical causes include leaking or burst pipes, malfunctioning appliances (washing machines, dishwashers), broken water heaters, clogged drains, roof leaks, and natural disasters such as heavy rain or flooding.
Absolutely. At CSG Renovation, we prioritize safety and always ensure our renovations comply with local building codes. It’s crucial for maintaining a safe environment and preserving the long-term value of the remodeling.
The sooner, the better. Mold and bacteria can start developing within 24–48 hours. Acting fast helps minimize damage, reduce costs, and prevent long-term structural or health issues.
Usually, the process includes:
- Inspection and damage assessment
- Water extraction and removal
- Drying and dehumidification with professional equipment
- Cleaning, sanitizing, and odor removal
- Repairs and structural restoration
For small spills, DIY drying might be enough. But for larger leaks or floods, professional equipment and expertise are essential to ensure hidden moisture is removed and mold growth is prevented.
It depends on the extent of the damage:
- Small, contained areas: 1–2 days
- Significant flooding: several days to 2–3 weeks, depending on drying and repair needs
Water damage guides
What to Do After Water Damage in Your Toronto Home
A safety-first guide for Toronto homeowners dealing with water damage, including documentation, insurance contact, drying, damaged materials, source correction, and restoration planning.
Condo Water Damage Toronto: A Restoration Checklist
A Toronto condo water-damage checklist covering safety, property-management reporting, documentation, insurance, drying, shared systems, repair scope, and renovation approvals.
Basements are the most vulnerable places during floods due to their location below ground level. Although some homeowners leave their basements unfinished, this can increase the risk of water damage, especially in flood-prone areas such as Toronto.
Many homeowners are concerned about the lack of space, without realising that the basement holds a lot of potential. The problem is that basements are the closest to the ground and feel quite damp. Not only are they often not suitable for living, but the elevated humidity can affect the items stored within and even your home structure if you are not careful.